At Riyaz RealEstate Private Limited, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions for refunds, returns, cancellations, and exchanges related to our furniture products, construction services, and real estate services.

By purchasing our products or using our services, you agree to the terms outlined below.

1. Furniture Products Returns

We accept returns for eligible furniture products under the following conditions:

• The return request must be made within 7 days of delivery

• The product must be unused, undamaged, and in original condition

• Original packaging, invoice, and accessories must be included

• Customized or made-to-order furniture items are non-returnable unless damaged or defective

Returned products will be inspected before approval.

2. Damaged or Defective Products

If you receive a damaged or defective furniture product, please contact us immediately with:

• Photos of the damaged product

• Order details or invoice

• Description of the issue

After verification, we may offer:

• Product replacement

• Repair service

• Partial or full refund depending on the situation

3. Refund Policy

Approved refunds will be processed through the original payment method where possible.

Refund processing times may vary depending on banks, payment providers, or financial institutions.

Refunds may not be granted in the following cases:

• Change of mind after purchase

• Damage caused by misuse or improper handling

• Products returned after the allowed return period

• Customized furniture orders already in production or delivered

4. Construction Services

Payments made for construction services may be non-refundable once project work has started, materials have been purchased, or labor costs have been incurred.

Refund eligibility for construction-related services will depend on the signed agreement and project terms between both parties.

5. Real Estate Services

Fees related to property booking, consultation, documentation, or brokerage services may be non-refundable unless otherwise stated in a written agreement.

Any refund related to real estate transactions will be subject to mutual agreement and applicable legal procedures.

6. Cancellation Policy

Orders or services may be canceled before work, production, or delivery begins.

Cancellation requests after project initiation or custom order processing may result in partial charges or non-refundable costs.

7. Exchange Policy

Eligible furniture products may be exchanged depending on:

• Product availability

• Condition of the returned item

• Approval after inspection

Transportation or delivery charges for exchanges may apply.

8. Contact Us

If you have questions regarding refunds, returns, cancellations, or exchanges, please contact us:

📍 Gokarneshwor-06, Kathmandu, Bagmati, Nepal
📧 info@riyazrealestate.com
📞 +977 9818336096